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Shipping & Returns
Order Cutoff time for all countries is Monday - Friday till 15:00
Handling time: same day for all countries
For EU is 1 day - 24 hours
USA is 3 days
Asia & Australia 5 days
Can I return a product?
The consumer has the right to return a purchased product under the following conditions:
- Notify us via email at firstname.lastname@example.org to request a return and provide a reason for your request.
- The request for a return must be initiated within fourteen (14) calendar days from the date of receiving the products at your residence. Please ensure that you retain the product receipt. This falls under the withdrawal policy.
- The packaging has not been tampered with and is in its original (factory) condition.
- For any returns originating from orders placed outside of Europe, customers are responsible for covering the associated expenses and costs incurred by customs.
In the event of a problem with the order (e.g., if it is incomplete, destroyed, damaged, etc.), the consumer is requested to inform www.sorbetisland.com by filling in the contact form available on our website within 48 hours of receipt. (Withdrawal and/or replacement).
More information are available here.
For defective products, we will promptly replace them.
Customers are entitled to return products within 14 days of receiving their order at their residence. For example, if an order was received on the 1st of the month, the return must be shipped by the 14th of the same month. Please note that transit time to the customer and back to the company does not count. Customers must provide proof of the return shipment, showing that it was shipped no later than the 14th day from the date of receiving the order. The customer is also responsible for the return shipping costs.
Please be aware that we can only accept the return of new, unused products. Used items are not eligible for return.